Exchanges and Returns Policies

Exchanges and Returns Policy 

Our product exchange policy aims to provide customers with complete peace of mind regarding the products purchased in our store. All our products come with a warranty against manufacturing defects. We also exchange products that are different from the one ordered by the customer.
If you receive one of our products with a manufacturing defect or different from what you ordered, follow these steps to make an exchange:

1. Inform our team about the problem by emailing sac@milacostaroupas.com.br, sending clear photos or videos of the defective product or the incorrect product you received, within 3 days of receipt. Please note that we will not process exchanges or refunds after this period.

2. Your complaint will be reviewed within 2 business days at the latest, and if the problem is confirmed, we will contact you by email, and you may choose one of the following options:

⦁ Receive a refund of the amount paid.
⦁ Receive a new product identical to the one ordered.
⦁ Receive a product of similar value.
⦁ Receive a voucher for the value of the product to use on future purchases.

We do not exchange products that are the wrong size for the customer.

We provide the measurements of our products in centimeters to prevent errors when choosing a size.

Check the measurements or contact us if you have any questions.
According to Article 18 of the Brazilian Consumer Defense Code, retailers are not legally required to exchange products due to a customer's change of mind regarding color, size, style, or any other reason. The right guaranteed to customers under the Consumer Defense Code is to exchange products only in the event of defects.

After the procedure, we will contact you within 48 business hours with the necessary instructions. For the exchange or return to be accepted, the product must be sent in its original packaging and show no signs of use. Otherwise, we will not be able to process the return.

Important Note: Please note that if the request is not made within 7 days of receipt, the customer will forfeit the right to an exchange or return.

Shipping Costs: For exchanges, the customer is responsible for both outbound and return shipping costs.

Cancellation of Purchase: A request to cancel a purchase must be made within 24 hours of payment.

Criteria for Exchange or Return: 

For a product to be eligible for exchange or return, it must meet the following criteria:

• The product must show no signs of use.
• All original packaging must be intact.
• The product must be packaged in a way that prevents damage during transit.
• We will not exchange products that have been damaged or modified by the customer.

Address Error: Regarding address issues:
If the package is already in transit, the recipient's address cannot be changed. If the package is returned to the sender due to an address error, any new shipment will be at the customer's expense. This includes cases in which the customer initially received free shipping.

In cases of loss or delivery issues related to the carrier, a new shipment will be requested, and the delivery time will restart.

We are committed to ensuring an efficient and fair exchange and return experience for our customers. If you have any questions, please do not hesitate to contact our customer service team.