Refund Policies

1 - Return Process

A return is the procedure by which the customer returns a product purchased from the store, whether it does not meet expectations or has defects. This applies in cases of buyer's remorse or product damage. In both scenarios, the reversal or refund is carried out according to the original payment method.

2 - Return Request

For products sold and delivered by Mila Costa Roupas, return requests can be made directly via our email sac@milacostaroupas.com.br.

3 - Right of Withdrawal

a) The customer may request a return within 7 (seven) days after receipt, in accordance with the Consumer Defense Code.

b) The return may be shipped via the Post Office within 7 (seven) days after receipt.

c) All products and free gifts must be returned

d) After 7 (seven) days from receipt, the right of withdrawal no longer applies.

4 - Defective / Damaged Products

You may request a refund or exchange within 30 consecutive days after receipt. To expedite the process, include in the email a detailed description of the defect, along with photos or videos demonstrating it.

5 - Reversals and Refunds

The refund is issued in the original form of payment.

Pix: The refund will be issued using the Pix key used for the purchase, within 7 (seven) business days. The details must match the buyer's information registered on the website.

Credit Card: The amount will be refunded to the card-issuing bank within 7 (seven) business days after receipt is confirmed and the product has been inspected.

Bank Slip: The refund will be issued via bank transfer to the account provided by the customer, after product inspection and within 7 (seven) business days.

6 - Return Costs

Return due to customer dissatisfaction after the 7 (seven) day period: The cost will be the customer's responsibility.

Factory: The return shipping cost will be covered by Mila Costa Roupas.

7 - General Provisions

The refund will not be approved in the following situations:

a) When the customer has not received the product after 3 delivery attempts by the Post Office.

b) If the customer provided the wrong address.

c) When the product is not returned in the same condition as shipped, properly sealed and without signs of use.

d) If the customer refuses to return the product to the designated Distribution Center.

e) When the customer requests a refund due to the fee.

f) If the customer requests a refund before receiving the product.